We take all complaints seriously and aim to resolve them quickly and fairly.
KeduLife Ltd is committed to providing a high quality service. If something has gone wrong or you are unhappy with any aspect of our service, we want to hear from you so we can put it right.
You can submit a complaint by any of the following methods:
Send your complaint to complaints@kedulife.co.uk
Post
Write to us at: KeduLife Ltd, 128 City Road, London, EC1V 2NX
To help us investigate and resolve your complaint as quickly as possible, please include:
Acknowledgement within 3 business days
We will acknowledge receipt of your complaint promptly and confirm who is handling it.
Investigation
We will investigate your complaint thoroughly and fairly, gathering all relevant information.
Final response within 8 weeks
We aim to provide a full written response within 8 weeks of receiving your complaint. If we need more time we will let you know and explain why.
If your complaint relates to advice or services provided by one of our partner brokers rather than KeduLife itself, we will direct your complaint to the relevant broker. All of our partner brokers are FCA-authorised and are required to have their own complaints handling procedures in place.
If you are not satisfied with our final response, or if we have not resolved your complaint within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS):
Please note — The Financial Ombudsman Service may only be available to you depending on the nature of your complaint and whether KeduLife's activities fall within FOS jurisdiction. Your partner broker, as an FCA-authorised firm, will have their own access to FOS for complaints relating to regulated advice.